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Maintenance jobs

Following the conversation we had a conversation about implementing Agile in care jobs. This is one of the topics that's not discussed very often, but it really is a subject that crops up quite frequently in an Indian context where lots of teams are still working on offshore care jobs.
There are two kinds of maintenance jobs which are generally encountered. One is when you've got a whole lot of feature improvements to an present project. The next is when you receive bug reports in the area which are repaired as they arrive.
The first sort is quite simple to handle -- only decorate your feature request listing and manage just like a typical agile project.
The second sort is far more tricky since you're fixing bugs as they arrive. This usually means that there's not any backlog as such. Instead, bugs have been worked on as they arrive at a first-come first-served method. Furthermore, there's absolutely no particular release, but bugs have been fixed and then instantly pushed into creation.
It's this second sort of project I need to go over in this article, as my experience was that iterations are really ill-suited for this kind of development. It would be a lot better if you can work on bug reports as they come in, with some type of queue.

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